Karley Gloede

As Chief Customer Experience Officer at GoodLeap, Karley defines and executes the company's customer experience strategy across the customer lifecycle, with a focus on loan servicing, customer support, digital engagement, and customer advocacy. She partners closely with Product, Technology, Operations, Risk, Compliance, Mortgage, and Marketing to build a customer-centric culture that drives loyalty, retention, and long-term value.

Karley was brought on to lead GoodLeap's collections and customer service operations, which she scaled significantly while building out automation and processes that improved the customer experience and helped lower delinquency. She then stepped into the role of Head of Servicing, overseeing the division's operations, enablement, investor relations, and strategy across a portfolio of 1.1+ million active accounts, before being promoted to Chief Customer Experience Officer.

Before joining GoodLeap, Karley was a Director within Conn Credit Corporation, Conn's HomePlus's in-house financing arm that provided installment loans and private-label credit for furniture, appliances, and electronics to subprime borrowers, where she led collections and servicing functions. She brings nearly 20 years of experience in consumer finance and customer operations. Karley earned her bachelor's degree from the University of Texas at San Antonio.