Solar Consumer Protections: How GoodLeap Supports Your Project
Going solar is a big investment. GoodLeap supports homeowners with verified professionals, secure identity checks, project verification, and dedicated customer service teams, helping you move forward with clarity and confidence from planning through installation and beyond.
Key Takeaways
Verified solar professionals and audits help ensure quality and accountability.
Secure identity and project verification protect homeowners before installation begins.
Dedicated support and follow-up calls provide confidence throughout your solar journey.
Updated: July 2026
Going solar is a meaningful investment, whether you’re installing panels for the first time or expanding an existing system.
To support these projects, our approach emphasizes verified contractors, clear information, and responsible financing options to help homeowners move forward with confidence from start to finish.
Get to know the GoodLeap tools and processes that shape your solar project.
1. Verified Professionals
Each solar salesperson completes identity verification through the platform Recheck, confirming the identity of the solar experts you’re working with.
GoodLeap also conducts regular contractor audits that include reviewing system designs, permits, and customer reviews.
2. Identity Check (powered by Socure)
Before you sign any documents, GoodLeap uses a secure, identity check tool (powered by Socure) to confirm your identity and protect against fraud using your government-issued ID.
This simple step makes sure your agreement is truly tied to you, before you sign the agreement with GoodLeap.
3. Project Verification (powered by Callpilot)
Before installation of your solar system begins, GoodLeap will connect with you directly through the third-party verification platform, Callpilot.
Callpilot is a state-of-the-art digital survey platform that allows you to review and confirm the details of your solar financing agreement, key characteristics of your installation, and general information related to going solar. This conversational video survey exists to help you understand the terms of your agreement and other important details you need to know before going solar. Check out our homeowner guide for going solar.
4. Senior Support Call
For homeowners aged 65 and older, a member of the GoodLeap team also conducts a verification phone call to go over key details and answer questions.
This step adds an extra layer of care that supports clarity and comfort for seniors before they decide to move forward.
5. Photo Verification Before Funding
After your system is installed, your contractor submits detailed photos of the work performed. GoodLeap reviews these images before funds are released to the contractor for their work performed.
Residential solar systems in the U.S. are also inspected by both your local permitting authority and electric utility before receiving Permission to Operate.
6. Welcome Call
After your system is installed, GoodLeap follows up with a Welcome Call to confirm your satisfaction, review next steps, and make sure you know how to contact our customer service team if you ever need support.
7. Dedicated Homeowner Support Team
The GoodLeap Team is here for you before, during, and after your solar installation.
If something doesn’t go as planned, we work directly with you and your contractor to make it right, and we’re here for continued support after your system is up and running.
Our Commitment
Transparency and trust are built into every solar and home improvement project we support. From the moment you choose to work with GoodLeap, we’re here to help you make confident, informed decisions for your home and family.
Still considering going solar? Check out the Good Blog to learn more.
