GoodLeap Texting Policy

SMS Messages

1. This program communicates with customers about their application and project status with GoodLeap.

2. You can cancel the SMS service at any time. Just reply "STOP" to the SMS you want to cancel. After you send the SMS message "STOP" in response to a SMS message, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us related to your project. If you want to join again, just send the SMS message “START” in response to the short code and we will start sending SMS messages to you again.

3. Unsubscribing from project notifications will not update any other GoodLeap marketing preferences or consent you may have provided separately. To modify your marketing preferences, visit https://www.goodleap.com/privacy-marketing-preferences/

4. If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at applications@goodleap.com or by calling our Customer Service Department at 1-844-910-0111

5. Carriers are not liable for delayed or undelivered messages.

6. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

7. Do not reply to a GoodLeap SMS with Personal Information for any reason. The project notification SMS is not monitored for any replies other than “STOP”, “HELP”, and “START”.

8. If you have any questions regarding privacy, please read our privacy policy at https://www.goodleap.com/privacy/

No mobile data will be sold or shared with third parties for marketing or promotional purposes.

GoodLeap One-Time Passcode (OTP) Terms

Program Name: GoodLeap One-Time Passcode (OTP)

This section applies to the transactional verification messages GoodLeap sends by text (SMS and RCS) when you sign in or take certain account actions.

Types of messages: GoodLeap sends one-time passcodes (OTPs) and verification codes to confirm your identity and help keep your account secure. For example, when you log in or register. These are transactional, security-related messages, not promotional or marketing messages.

Message frequency: One message per request. You receive a verification message only when you request a code or attempt an action that requires verification.

Message and data rates: Message and data rates may apply. Contact your wireless provider with questions about your text or data plan.

Opt out: Reply “STOP” at any time and we will stop sending verification codes to that number. Because these codes are how we confirm your identity when you sign in, opting out means you will no longer receive sign-in codes by text on that number. To keep accessing your account, request your sign-in code by phone call instead. To resume receiving codes by text, reply “START” to the same number.

Customer care: Reply “HELP” for assistance, or contact us at applications@goodleap.com or 1-844-910-0111.

Privacy: If you have questions about privacy, please read our privacy policy at https://www.goodleap.com/privacy/.